Contact
There is no ticket queue and no call centre here. Write to us and someone who actually works on the product writes back — about pricing, billing, running one of our products on your own servers, or anything else.
Good reasons to write
Anything on this list lands in the same inbox. Tell us which one it is and the answer comes back faster.
Products
Not sure whether one of our products fits how your team works, or want a walkthrough before you commit? Ask. We would rather talk you out of the wrong plan than sell it to you.
Mention the product name and roughly how many people would use it.
Billing
Invoices, receipts, plan changes, refunds, adding seats, moving to yearly, or closing an account. Billing questions are handled by the same small team, not a separate department.
Write from the email address on the account so we can find it.
Self-host
Some of our products can run on your own servers, under your own control. Tell us what you need to keep in-house and we will explain the licence, the limits, and what support looks like.
Tell us which product and whether it is for one company or many.
Press
Writing about us, reviewing one of our products, or proposing something that helps both sides? Send the details and a deadline if you have one, and we will come back with a straight yes or no.
Include your outlet or company and the deadline you are working to.
Four fields. No account needed, no chat widget, no follow-up sequence.
Thanks — your message is in. You will hear back from a real person, usually within one business day.
That did not go through. Please try again, or email us directly at [email protected].
Already a customer
RankTera has its own help pages, sign-in and support inbox — that is the quickest route for anything specific to how it behaves. CoTimer and ChatXBot are supported straight from this page until their own sites open.
Not sure which one you need? Write to us here and we will point you to the right place.
Before you write
If one of these is your question, you already have the answer.
No. CoderTo builds and runs its own products only — RankTera, CoTimer and ChatXBot. We do not take on outside builds, hosting for other people, or consulting. Everything we sell is a subscription to something we run ourselves.
Usually within one business day, Monday to Friday. Every reply is written by a person on the team. If your question needs someone to dig into an account, we tell you that up front and give you a date.
Yes. Every product has a free way to start, and you can talk to us first if you would rather understand the fit before signing up for anything. Ask here and we will set you up.
For some of our products, yes — under a self-host licence. Tell us which product and what you need to keep in-house, and we will explain what the licence covers and what it costs.
Always. We keep a list, we read every request, and we tell you honestly whether something is likely to get built. A clear description of the problem helps far more than a description of the feature.
Write to the address on this page and put the word security at the front of your message. It gets picked up the same day it arrives during the working week.
A short message is enough. Tell us what you are trying to do and we will tell you, honestly, whether one of our products is the right answer.
Write a messageOr email [email protected]
