Terms of Service

01The agreement

These terms are an agreement between you and CoderTo, the company that builds and runs RankTera, CoTimer and ChatXBot. They apply to this website, to free trials, to paid subscriptions, and to licences to run our software on your own servers.

By creating an account, starting a trial or paying for a subscription you accept these terms. If you accept on behalf of a company, you confirm you are allowed to do so, and "you" then means that company.

02Your account

• Give accurate details — keep your name, email address and billing information correct and up to date.
• Keep your sign-in safe — you are responsible for what happens under your account, including anything done by the team members you invite. Tell us straight away if you think someone else has access.
• Sign-in details are personal — they must not be shared outside your team or passed on to anyone else.
• Be old enough — you must be at least 16 and legally able to enter into this agreement.

03Subscriptions and billing

• Plans and prices — each product is sold on a monthly or yearly subscription. The price, the limits and the features of your plan are shown when you subscribe and inside your account.
• Automatic renewal — a subscription renews by itself at the end of each period, at the current price for that plan, until you cancel it.
• Payment — payment is taken in advance through our payments provider. Any tax that applies where you are is added on top.
• Failed payments — if a payment does not go through we will try again and let you know. If it stays unpaid we may pause access until it is settled.
• Price changes — we may change our prices. We will tell you at least 30 days before a change affects one of your renewals, and you can cancel before it takes effect.

04Trials, changes and cancelling

Where a free trial is offered, it runs for the period shown when you sign up. If you do not cancel before it ends, the plan you picked starts and the first payment is taken.

You can upgrade, downgrade or cancel at any time from your account. An upgrade starts immediately and the difference is charged for the rest of the period. A downgrade or a cancellation takes effect at the end of the period you have already paid for — you keep your access until then and you are not charged again.

05Refunds

• Subscriptions — if a paid plan is not right for you, write to us within 14 days of your first payment for that product and we will refund it in full. This applies once per product, per customer.
• After that — payments already made are not refunded, and we do not refund part of a period when you cancel early or simply stop using the service.
• Self-hosted licences — refundable within 14 days of purchase, as long as the software has not yet been put into live use.
• If the fault is ours — if we end your subscription for a reason that is not your fault, we refund the unused part of the period you paid for.

Where consumer law where you live gives you stronger rights than this, those rights come first.

06Self-hosted licences

Some products can be licensed to run on your own servers instead of ours.

• What you get — the right for your own business to install and run the software for the term and on the number of installations shown when you buy it, together with the updates released during that term.
• What you may not do — resell it, rent it out, run it as a service for other companies, remove our notices, or pass the software or your licence key to anyone outside your business.
• Ownership stays with us — a licence is permission to use the software. It does not transfer ownership of it to you.
• Your side of it — because it runs on your servers, keeping the installation updated, backed up and secure is your responsibility.

07Acceptable use

When you use our website or products, you agree not to:

• break the law, or use a product to harm, deceive or infringe the rights of anyone else;
• upload content you do not have the right to use, or anything harmful or malicious;
• try to break into, disrupt or overload the service, or get around plan limits, security or payment;
• copy, resell or rebrand the service for other people, except where your licence expressly allows it;
• use the service to build a competing product, or to extract our content at scale.

If you break these rules we may limit or pause your access, and in serious cases close the account.

08Your content and our software

What you put into a product stays yours. You give us only the permission we need to store and process it so the product can work for you, and you can export or delete it at any time.

Everything we make stays ours — the products, this website, the designs, and the names CoderTo, RankTera, CoTimer and ChatXBot. Your subscription is permission to use them, not a transfer of ownership.

If you send us an idea or a suggestion, we may use it to improve our products without owing you anything for it.

09AI features

Some features use AI to produce suggestions, summaries or drafts. Results can be wrong, out of date or unsuitable for your situation, and similar results may be produced for other customers. Please check anything important before you rely on it or publish it, and do not treat it as professional advice.

10Availability and support

We work to keep the products running and to fix faults quickly, but we cannot promise the service will never be unavailable. From time to time we need to pause it for maintenance, and we give notice where we can.

Support is provided by email on working days. How quickly we reply depends on your plan and on how serious the problem is.

11Disclaimers

Apart from the promises we make in these terms, the products are provided as they are. We do not promise that they will meet every requirement, run without interruption, or that the figures, reports, scores or generated text they produce will be accurate or will bring about any particular business result. Nothing here removes rights the law gives you that cannot be removed.

12Limit of our liability

As far as the law allows, we are not liable for lost profits, lost revenue, lost data, or indirect or knock-on losses. Our total liability for all claims connected with a product is limited to the amount you paid us for that product in the 12 months before the claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

13Suspension and ending the agreement

You can close your account at any time. We may pause or end your access if you seriously or repeatedly break these terms, if payment stays unpaid, or if the law requires it — and we will give notice whenever we reasonably can.

When the agreement ends, your right to use the products stops and we handle your data as set out in the privacy policy. If we ever decide to stop offering a product, we will give reasonable notice and refund the unused part of any period you have already paid for.

14Changes to these terms

We may update these terms as our products and the law change. The new version appears on this page with a new "last updated" date. If a change is important we will email account holders at least 30 days before it applies. Continuing to use the service after that means you accept the updated terms.

15Governing law and disputes

These terms are governed by the law of the country in which CoderTo is established, and the courts of that country have exclusive jurisdiction over any dispute. If you are a consumer, you keep the protection of the mandatory laws of the country you live in.

Before starting a formal dispute, please write to us. Almost everything is settled faster by email.

16General

If any part of these terms turns out not to apply, the rest still stands. If we do not enforce a right straight away, we do not lose it. You may not transfer this agreement to someone else without our written permission; we may transfer it as part of a sale or reorganisation of the business. These terms, together with the privacy policy and the plan details shown when you subscribe, are the whole agreement between us.